1. Privacy Policy

• Personal Data: The information we collect (name, IC, phone, email, address) is used solely for processing your order, ensuring proper delivery, and verifying guest information during pickup.

• Data Sharing: We may share your data with shipping companies involved in the delivery of products. Your information is not sold to third parties.

• Data Security: We take reasonable steps to protect your personal data and ensure its confidentiality.

2. Shipping Policy

• Shipping Area: We offer delivery services within Malaysia. Delivery times vary based on the location and availability of stock.

• Shipping Fees: Shipping charges will apply based on the weight and destination of your order. Charges will be displayed at checkout.

• Estimated Delivery Time: Orders are generally delivered within 3-7 business days. Please check with our customer service for specific timelines.

3. Return and Refund Policy

• No Returns: Due to the nature of our products and services, returns are not accepted once the sale or rental is confirmed.

• No Refunds: We do not offer refunds for any confirmed orders, rentals, or bookings.

4. Rental Policy

• Booking and Payment: Rental items are subject to availability, and full payment is required upon booking confirmation. You will be informed of the booking slot and the return time.

• Damage or Loss: Any damage, loss, or failure to return rental items on time will incur charges. If the item is not returned in its original condition, you may be charged for repair or replacement.

5. Warranty and Guarantee

• Product Warranty: Some products, such as floral supplies, may come with a manufacturer warranty. Please check individual product descriptions for warranty details.

• Satisfaction Guarantee: While we strive to meet your expectations, we do not offer a blanket satisfaction guarantee on services or customized orders.